Terms of Service

Last updated: 3 November 2026

Welcome to Fawnstone.

Thank you for visiting our website. These Terms of Service explain the conditions that apply when you browse, use or purchase products from www.fawnstone.co.uk.

By using our website or placing an order, you agree to these terms, subject to your rights under applicable consumer law.

Please read them carefully before making a purchase.

1. About Fawnstone

Fawnstone is a British home and lifestyle brand based in the Cotswolds, England.

We offer a thoughtfully curated collection of home fragrance, homeware and everyday living essentials.

Our website is operated by [Your legal name or registered business name], trading as Fawnstone.

Website: www.fawnstone.co.uk

Email: hello@fawnstone.co.uk

Business address: 2 A P Ellis Rd., Upper Rissington, Cheltenham GL54 2QB

Our online store is powered by Shopify, which provides the ecommerce platform through which we sell our products.

2. Using Our Website

By using our website, you agree to use it lawfully and responsibly.

You must not:

• Use our website for fraudulent or unlawful purposes.

• Attempt to interfere with the security or operation of our website.

• Introduce viruses, malicious code or other harmful technologies.

• Copy or commercially exploit our website content without permission.

• Use false or misleading information when placing an order.

We may restrict access to our website where reasonably necessary to protect its security, prevent misuse or comply with legal obligations.

3. Our Products

We aim to present our products accurately through clear descriptions, photographs and relevant product information.

We take care to ensure our collections reflect Fawnstone's commitment to thoughtful, understated home and lifestyle essentials.

Please be aware that:

• Colours may appear slightly different depending on your device's screen settings.

• Product dimensions and specifications should be checked before purchasing.

• Product packaging or presentation may vary where this does not materially affect the product or its description.

• Availability may change depending on supplier stock levels.

Nothing in these terms affects your right to receive goods that match their description, are of satisfactory quality and are fit for their intended purpose.

4. Placing an Order

When placing an order through our website, you agree to provide accurate and complete information.

After completing checkout, you will receive an order acknowledgement by email.

This acknowledgement confirms that we have received your order but does not necessarily mean it has been accepted.

A contract of sale is formed when we confirm acceptance of your order, normally through a dispatch confirmation, unless we expressly confirm acceptance earlier.

Before acceptance, we may be unable to fulfil an order due to circumstances such as:

• An item becoming unavailable.

• An obvious pricing or listing error.

• Payment not being authorised.

• A delivery address being outside our supported delivery areas.

• Reasonable concerns regarding fraudulent activity.

If we cannot accept an order, we will notify you and refund any payment already taken without undue delay.

Once an order has been accepted, your statutory rights and the terms of the contract apply.

5. Prices and Payments

All prices are displayed in pounds sterling (GBP), unless otherwise indicated.

Prices include any applicable UK VAT and other taxes where required. Delivery charges and any additional costs will be clearly displayed before you complete your purchase.

We reserve the right to change our product prices from time to time. Price changes will not affect orders for which a contract has already been formed.

Payments are processed securely through the payment methods available at checkout.

We do not directly store your full payment card details.

6. Product Availability

We work with selected suppliers and fulfilment partners to offer our collections.

While we aim to keep availability information accurate, stock levels may occasionally change.

If a product becomes unavailable after you've placed an order, we'll contact you to explain the situation and discuss an appropriate alternative or refund.

We will not substitute a different product without your agreement.

7. Shipping and Delivery

We aim to make ordering from Fawnstone simple and convenient.

Shipping options, delivery charges and estimated delivery times are provided on our website or during checkout.

Some products may be dispatched directly from our trusted suppliers and fulfilment partners on our behalf.

Where an order contains multiple products, items may occasionally arrive in separate parcels.

Delivery estimates are provided in good faith. Unless a different delivery period has been agreed with you, we will deliver your goods without undue delay and within 30 days of the contract being formed.

If delivery is delayed, please contact us so we can investigate and provide an appropriate solution in accordance with your consumer rights.

Fawnstone remains responsible for your order until the goods have been delivered into your physical possession, or that of a person you have nominated to receive them, except where applicable law provides otherwise.

Please refer to our Shipping Policy for further information.

8. Returns, Refunds and Cancellations

We want you to feel confident shopping with Fawnstone.

For most online purchases, you have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason.

After notifying us of your cancellation, you generally have a further 14 days to return your items.

Certain products are exempt from the standard cancellation rights under applicable consumer law.

Our Return and Refund Policy explains:

• How to request a return.

• Return eligibility and procedures.

• Return postage responsibilities.

• Refund processing.

• Damaged, faulty or incorrect items.

• Applicable cancellation exceptions.

You can contact us at hello@fawnstone.co.uk for assistance.

Nothing in these terms or our policies limits your statutory rights under the Consumer Rights Act 2015 or other applicable consumer legislation.

9. Damaged or Faulty Products

We want every Fawnstone order to arrive in excellent condition.

If an item arrives damaged, faulty or not as described, please contact us at hello@fawnstone.co.uk.

Where possible, include your order number and photographs of the issue.

We will review the matter and provide the appropriate remedy under applicable consumer law, which may include a repair, replacement, price reduction or refund.

You are not required to accept a remedy that would unlawfully restrict your statutory rights.

10. Promotions and Discount Codes

From time to time, we may offer promotional pricing, discount codes or special offers.

Any specific conditions, including eligibility requirements, expiry dates or product exclusions, will be communicated with the relevant promotion.

Unless otherwise stated, promotional offers cannot be combined.

Promotions may be withdrawn or amended for future purchases, but changes will not affect discounts already validly applied to an accepted order.

11. Intellectual Property

All original content on our website, including our brand name, logo, written content, photography, graphics and website design, is owned by Fawnstone or used with the permission of the relevant rights holders.

This content is protected by applicable intellectual property laws.

You may browse our website and use its content for personal, non-commercial purposes.

You must not reproduce, distribute or commercially use our protected content without permission from the relevant rights holder.

12. Third-Party Services

Our website uses third-party services to support ecommerce operations, including Shopify, payment providers, delivery companies and fulfilment partners.

Some services may have their own terms and privacy policies.

Where third parties assist us in fulfilling an order, Fawnstone remains responsible for meeting its contractual and legal obligations to you.

Our website may also include links to external websites. We do not control the content or practices of independent third-party websites.

13. Privacy and Personal Information

Your privacy is important to us.

We collect and process personal information to manage orders, provide customer support, operate our website and perform other activities described in our Privacy Policy.

Our Privacy Policy explains the information we collect, how we use it and the rights available to you.

Please review our Privacy Policy for further information.

14. Website Availability

We aim to keep our website accessible, secure and functioning correctly.

Occasionally, our website may be unavailable due to maintenance, technical difficulties or circumstances outside our reasonable control.

We may update, improve or temporarily suspend website features where reasonably necessary.

Any such changes will not remove your rights in relation to existing purchases.

If you experience a problem accessing information about an existing order, please contact us directly.

15. Our Responsibility to You

We are responsible for losses you suffer that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We do not exclude or limit liability where doing so would be unlawful.

In particular, nothing in these terms excludes or limits our liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Faulty or misdescribed goods where consumer law provides protection.

• Any other liability that cannot legally be excluded or restricted.

We are not responsible for losses that were not reasonably foreseeable or were not caused by a breach of our obligations.

16. Changes to These Terms

We may update these Terms of Service to reflect changes in our business, website, services or applicable laws.

Any changes will be published on this page with an updated revision date.

Updated terms will apply to future orders and website use. Changes will not retrospectively alter contracts already formed unless legally permitted and properly agreed.

We encourage customers to review these terms occasionally.

17. Governing Law

These terms are governed by the laws of England and Wales.

If you are a consumer living in Scotland, Northern Ireland or another country, you retain any mandatory consumer protections that apply to you.

Nothing in these terms prevents you from bringing proceedings in a court where you have the legal right to do so.

18. Contact Us

If you have any questions about these Terms of Service, your order or shopping with Fawnstone, please get in touch.

Fawnstone

Modern homeware, rooted in the Cotswolds.

Email: hello@fawnstone.co.uk

Website: www.fawnstone.co.uk

Business address: 2 A P Ellis Rd., Upper Rissington, Cheltenham GL54 2QB

We're always happy to help.