Shipping policy

Shipping Policy

Last updated: 3 November 2026

At Fawnstone, we believe that receiving something lovely for your home should be a simple and enjoyable experience.

We work with trusted fulfilment partners to ensure your carefully selected pieces are packed and delivered with care.

Below you'll find everything you need to know about shipping and delivery.

UK Delivery

We offer delivery throughout eligible UK destinations.

Standard UK Delivery — £3.95

FREE UK Delivery on orders of £50 or more.

Estimated delivery time: 3–7 working days.

The free delivery threshold is calculated after discounts and before delivery charges.

Any additional delivery charges for particular products or destinations will be clearly displayed at checkout before you place your order.

International Delivery

We're pleased to offer international delivery to selected destinations.

Delivery charges depend on the destination and parcel weight.

Selected European Countries

Orders weighing 0–499g: £12.95
Orders weighing 500g–25kg: £17.95
Estimated delivery: 5–10 working days

Switzerland & Norway

Orders weighing 0–499g: £12.95
Orders weighing 500–999g: £15.95
Orders weighing 1–25kg: £39.95
Estimated delivery: 7–20 working days

Canada

Orders weighing 0–499g: £15.95
Orders weighing 500–999g: £21.95
Estimated delivery: Up to 15 working days

These destinations and rates apply where the relevant shipping option is available at checkout. Some products and parcel sizes may not be eligible for international delivery.

The applicable shipping charge will always be displayed before you complete your purchase.

We currently do not offer delivery to the United States or Germany.

Order Processing

We aim to get your order on its way as quickly as possible.

Most orders are prepared and dispatched within 1–2 working days.

During particularly busy periods, including Christmas and seasonal promotions, processing may take 3–4 working days.

Working days are Monday to Friday, excluding UK bank holidays.

Orders placed during weekends or bank holidays will normally begin processing on the next working day.

Delivery Times

Delivery times are estimates and include typical order processing and transit periods.

Although we always aim to deliver within the estimated timeframe, delays can occasionally occur due to courier disruptions, severe weather, customs processing or busy seasonal periods.

Unless a different delivery period has been agreed with you, we will deliver your goods within 30 days of the contract being formed, in accordance with applicable UK consumer law.

If your order is delayed, please contact us and we'll be happy to investigate.

Tracking Your Order

Once your order has been dispatched, you'll receive a shipping confirmation by email.

Where tracking is provided by the delivery service, your confirmation will include the relevant tracking details so you can follow your parcel's journey.

Please allow a little time for tracking information to become active after dispatch.

Multiple Parcels

Some of our products are dispatched directly from our fulfilment partners.

If you order several items, they may occasionally arrive in separate parcels or on different days.

Don't worry if part of your order arrives before the rest.

If you have concerns about a missing item, please contact us and we'll be happy to help.

International Customs & Import Charges

International orders may be subject to import VAT, customs duties or handling fees depending on the destination and the value of the shipment.

Where these charges are not collected at checkout, they may be payable to the relevant customs authority or delivery provider before delivery.

Any applicable taxes and charges collected by Fawnstone will be displayed at checkout.

Please check the relevant import requirements for your country before placing an order.

International deliveries may also experience additional customs processing delays.

Delivery Restrictions

Some products, including certain fragrance products and liquids, may be subject to additional transport restrictions.

We may be unable to deliver particular items to certain international destinations.

If we're unable to fulfil your order, we'll contact you promptly and arrange a refund for any items that cannot be supplied.

We cannot guarantee delivery to PO Box or BFPO addresses. Please contact us before ordering if you require delivery to one of these addresses.

Incorrect Delivery Addresses

Please ensure your delivery details are accurate and complete when placing your order.

If you notice a mistake, contact us as soon as possible at hello@fawnstone.co.uk.

We'll do our best to update your details before dispatch, although changes may not be possible once an order has been processed.

If an order is returned to us because of an incorrect or incomplete address provided at checkout, we will contact you to discuss redelivery or an appropriate refund. Any additional charges will be explained before they are incurred.