Privacy policy

Privacy Policy

Last updated: 3 November 2026

At Fawnstone, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share your information when you visit our website, browse our collections or make a purchase from www.fawnstone.co.uk.

We aim to be open and transparent about how your information is handled.

1. Who We Are

Fawnstone is a British home and lifestyle brand based in the Cotswolds, England.

For data protection purposes, the business operating Fawnstone is responsible for how your personal information is used.

Business name: trading as Fawnstone

Contact address: 2 A P Ellis Rd., Upper Rissington, Cheltenham GL54 2QB

Email: hello@fawnstone.co.uk

Website: www.fawnstone.co.uk

2. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal information

  • Your name

  • Email address

  • Phone number, where provided

  • Billing and delivery addresses

  • Customer account information, where applicable

Order information

  • Products purchased

  • Order history

  • Payment and transaction information

  • Delivery and fulfilment information

  • Returns and refund requests

Website information

  • IP address

  • Browser and device information

  • Pages visited and interactions with our website

  • Cookie preferences

  • Information collected through analytics and similar technologies

Communications

  • Messages sent to our customer support team

  • Product enquiries and feedback

  • Marketing preferences

We collect information directly from you, automatically through your use of our website and, where appropriate, from service providers involved in processing your order.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.

  • Arrange delivery and provide tracking information.

  • Send order confirmations and important updates.

  • Respond to enquiries and provide customer support.

  • Process returns, refunds and complaints.

  • Maintain and improve our website and shopping experience.

  • Help protect our business and customers against fraud.

  • Meet our legal, tax and accounting obligations.

  • Send promotional emails where permitted by law.

  • Measure the effectiveness of our marketing and advertising, where permitted.

We only use personal information where we have a valid reason to do so under applicable data protection law.

4. Our Legal Basis for Processing Information

Under UK data protection law, we rely on the following legal bases where appropriate:

Contract: To process orders, arrange deliveries, provide customer services and fulfil our obligations to you.

Legal obligation: To comply with applicable laws, including tax, accounting and consumer protection requirements.

Legitimate interests: To operate and improve our business, respond to enquiries, prevent fraud and maintain the security of our website, provided these interests are not overridden by your rights.

Consent: Where required, including for certain marketing communications and non-essential cookies or advertising technologies.

Where we rely on your consent, you can withdraw it at any time.

5. How We Share Your Information

We share personal information only where reasonably necessary to operate our business, provide our services or meet our legal obligations.

This may include:

Shopify: Our ecommerce platform, which provides website hosting, checkout, order management and other services.

Payment providers: To securely process payments, refunds and transactions.

Suppliers and fulfilment partners: Including AW Dropship, where necessary to prepare and dispatch your order.

Delivery companies: To deliver your purchases and provide tracking information.

Technology providers: Services used for website analytics, customer communications, security and business operations.

Advertising partners: Where applicable, platforms such as Meta or Google may process information to measure advertising performance or personalise advertising, subject to applicable privacy requirements and your choices.

Legal authorities: Where disclosure is required by law or necessary to protect legitimate legal rights.

We do not share your information with unrelated third parties for their own unrestricted use.

6. Shopify and Our Online Store

Our website is hosted by Shopify, which provides the ecommerce technology that allows us to offer our products and services.

Shopify processes certain personal information in connection with operating our store, including information needed for checkout, payments, security and website functionality.

Depending on the Shopify features enabled on our store, Shopify may also process customer information to provide enhanced services, including analytics, personalisation, fraud prevention and advertising features.

You can learn more about Shopify's privacy practices at:

https://www.shopify.com/uk/legal/privacy

You can also manage certain Shopify privacy choices, including limiting the use of information for advertising, at:

https://privacy.shopify.com/en

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to help provide a smooth and secure shopping experience.

These may include:

Essential cookies: Required for important website functions such as shopping baskets, checkout and security.

Analytics cookies: Used to help us understand how visitors interact with our website and identify opportunities for improvement.

Marketing cookies: Used, where enabled, to measure advertising performance and help show relevant advertisements.

Where required by law, we ask for your consent before using non-essential cookies or similar tracking technologies.

You can manage your choices through our website's cookie preferences, where available, and through your browser settings.

Disabling certain cookies may affect some website functions.

8. Marketing Communications

If you choose to subscribe to Fawnstone emails, we may send you updates about new collections, products, inspiration and special offers.

We may also contact existing customers about similar products where permitted under applicable marketing laws and where the required opportunity to opt out has been provided.

You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails or by contacting hello@fawnstone.co.uk.

Unsubscribing from marketing does not prevent us from sending essential communications relating to your orders.

9. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss or disclosure.

Our store uses Shopify's ecommerce infrastructure, and payments are handled by the relevant payment service providers.

While we take data security seriously, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This includes periods necessary to:

  • Complete orders and provide customer support.

  • Meet tax, financial and accounting obligations.

  • Manage returns, disputes and legal claims.

  • Maintain relevant business and transaction records.

Retention periods depend on the type of information, why it was collected and any applicable legal requirements.

When information is no longer required, we will take appropriate steps to delete or anonymise it.

11. International Data Transfers

Some of our service providers, including Shopify and certain technology partners, may process or store personal information outside the United Kingdom.

Where personal data is transferred internationally, we take steps to ensure that appropriate protections are in place as required by applicable data protection law.

These may include recognised adequacy arrangements or approved contractual safeguards.

You can contact us for further information about safeguards relevant to your information.

12. Your Privacy Rights

Under UK data protection law, you may have the right to:

  • Request access to personal information we hold about you.

  • Ask us to correct inaccurate information.

  • Request deletion of your information in certain circumstances.

  • Request restrictions on how your information is processed.

  • Object to certain uses of your information.

  • Request a copy of eligible information in a portable format.

  • Withdraw consent where processing relies on consent.

You also have the right to object to the use of your personal information for direct marketing at any time.

To exercise your rights, contact hello@fawnstone.co.uk.

We may need to verify your identity before completing certain requests and may be required by law to retain some information.

You also have the right to raise a concern with the UK Information Commissioner's Office (ICO):

https://ico.org.uk

13. Children's Privacy

Our website and products are intended for a general adult shopping audience.

We do not knowingly collect personal information directly from children for marketing purposes.

If you believe a child has provided personal information to us inappropriately, please contact us so we can investigate and take appropriate action.

14. Third-Party Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices of websites that we do not own or control.

We encourage you to review the privacy policies of any third-party websites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our business, website functionality, service providers or legal requirements.

Any updated version will be published on this page with a revised date.

Where required, we will provide additional notice of significant changes.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Fawnstone

Email: hello@fawnstone.co.uk

Website: www.fawnstone.co.uk

Postal address: 2 A P Ellis Rd., Upper Rissington, Cheltenham GL54 2QB

We're always happy to help with any privacy-related questions.